Privacy Policy

Privacy Policy – XL Fitness Australia

Last updated: 2 December 2025

XL Fitness Australia (“we”, “us”, “our”) is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, store and protect your personal information when you interact with us online or in person.

By visiting our website, joining a waitlist, submitting a form, purchasing a membership or using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information:

1.1 Information you provide to us

  • Full name

  • Email address

  • Phone number

  • Suburb or address (where provided)

  • Date of birth (optional)

  • Membership details

  • Payment information (processed securely via third-party providers)

  • Any information submitted through forms, surveys, competitions or enquiries

1.2 Information collected automatically

When you visit our website, we may automatically collect:

  • IP address

  • Device type

  • Browser type

  • Pages visited

  • Time spent on site

  • Cookies and tracking information

  • Behavioural data from Facebook, Instagram, Google, TikTok and other platforms

1.3 Information from third parties

We may receive information from:

  • Facebook/Meta Instant Forms

  • Google Analytics

  • GymMaster (membership system)

  • Payment processors (e.g. Shopify, Stripe, PayPal)

  • Advertising platforms (e.g. Meta, TikTok, Google Ads)

2. How We Use Your Information

We use your information for the following purposes:

  • To contact you about gym openings, presale offers, promotions and updates

  • To process memberships, payments and bookings

  • To manage your account with XL Fitness

  • To send waitlist confirmations and follow-up messages

  • To improve our gym services, marketing and customer experience

  • To deliver targeted advertising through Meta, Google, TikTok and other platforms

  • To comply with Australian laws and regulatory requirements

3. Direct Marketing

By joining our waitlist, submitting a form or becoming a member, you consent to receiving:

  • SMS notifications

  • Promotional emails

  • Presale offers

  • Gym updates and announcements

You may unsubscribe at any time by clicking the link in emails or replying STOP to SMS.

4. Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third parties for operational purposes, including:

  • GymMaster membership management

  • Payment processors

  • Email and SMS service providers

  • Advertising platforms (Meta, Google, TikTok)

  • Website hosting services

  • IT service providers

  • Legal or regulatory authorities (if required)

These parties only receive the information necessary to perform their services and must protect your data.

5. Data Storage and Security

We take reasonable steps to protect your personal information from:

  • Loss

  • Misuse

  • Unauthorised access

  • Disclosure

  • Modification

We use secure systems, encrypted platforms and trusted third-party providers to store and manage your data.

However, no method of data transmission over the internet is completely secure.
You use our website and services at your own risk.

6. Cookies and Tracking Technologies

We use cookies and tracking tools to:

  • Analyse website performance

  • Improve user experience

  • Deliver targeted ads

  • Understand customer behaviour

You can control cookies through your browser settings.

7. Access to Your Information

You may request:

  • A copy of the information we hold about you

  • Corrections to inaccurate information

  • Deletion of your personal data (subject to legal obligations)

To request access, contact us at:

📧 admin@xlgym.com.au

8. Third-Party Links

Our website may contain links to third-party sites.
We are not responsible for their content or privacy practices.

9. Changes to This Privacy Policy

We may update this Privacy Policy occasionally.
The latest version will always be available on our website.

10. Contact Us

For any questions, requests or concerns about your privacy, please contact:

XL Fitness Australia
📧 reception@xlfitness.com.au
🌐 https://xlfitness.com.au
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